Privacy policy.

Effective Date: 01 May 2025
Business Name: Connect Accom Limited
Registered in: Scotland, Company No. SC782806
Contact: info@connectaccom.com

1. Introduction

At Connect Accom, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website or use our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following types of personal data:

a) From Clients (Businesses booking accommodation):

  • Name, job title, company name

  • Business contact details (email, phone number, address)

  • Booking details (dates, preferences, budget)

  • Payment information (invoicing, transaction history)

b) From Hosts (Accommodation providers):

  • Contact details

  • Property details and availability

  • Bank or payment information for remittance

  • Communication records

c) Automatically from Website Users:

  • IP address

  • Browser type and version

  • Pages visited and interaction data (cookies – see section 7)

3. How We Use Your Information

We use your information to:

  • Facilitate and manage accommodation bookings

  • Communicate with clients and hosts about bookings

  • Process payments and issue invoices

  • Comply with legal and regulatory obligations

  • Improve our services and user experience

We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Performance of a contract (e.g. processing bookings)

  • Legitimate interests (e.g. improving our service or fraud prevention)

  • Legal obligation (e.g. financial record keeping)

  • Consent (e.g. for marketing communications)

5. How We Share Your Information

We may share data with trusted third parties, such as:

  • Hosts, for the purpose of completing bookings

  • Payment processors and financial institutions

  • IT and software providers that support our systems

  • Legal or regulatory authorities, where required

All data processors acting on our behalf are subject to strict data protection agreements.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, tax, or reporting obligations. Typically:

  • Booking and transaction data: 6–7 years

  • Contact and communication records: 2–3 years after last interaction

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and collect anonymous analytics. You can control cookie settings via your browser.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Rectify incorrect or incomplete data

  • Erase your data (in certain circumstances)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (where applicable)

To exercise your rights, email us at info@connectaccom.com

9. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

10. International Transfers

We do not transfer personal data outside the UK unless adequate safeguards are in place (e.g. to software providers based abroad under appropriate data transfer agreements).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. You are encouraged to review it periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer
David McLellan
david@connectaccom.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/